Shipping policy

Last updated: January 19, 2026

At Metaglam, we work hard to process and ship your order as quickly as possible. Please review our Shipping Policy below for details on processing times, shipping methods, and delivery expectations.

1) Order Processing Time

  • Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays).

  • During high-volume periods (new drops, promotions, holidays), processing may take up to 5 business days.

  • Processing time is separate from shipping/transit time.

2) Shipping Destinations

We currently ship to:

  • United States (including Puerto Rico)

  • International shipping may be available at checkout depending on destination and carrier availability.

If your country/region is not available at checkout, please contact us.

3) Shipping Rates & Delivery Estimates

Shipping rates are calculated at checkout based on your location, package weight, and selected shipping method.

Estimated delivery times (after processing):

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–4 business days

  • Express Shipping: 1–2 business days

Delivery estimates are not guaranteed and may vary due to carrier delays, weather, customs (international), or peak-season volume.

4) Tracking Information

Once your order ships, you will receive a shipping confirmation email with tracking details. Tracking updates may take 24–48 hours to appear after the label is created.

5) Address Accuracy & Delivery Issues

Please ensure your shipping address is correct before placing your order.

  • If a package is returned to us due to an incorrect or incomplete address, you may be responsible for reshipping costs.

  • If you notice an address error after placing your order, contact us immediately. We will do our best to help, but we cannot guarantee changes once an order is in fulfillment.

6) Lost, Stolen, or Delayed Packages

Once a package is in the carrier’s possession, delivery is the carrier’s responsibility.

  • If tracking shows delivered but you did not receive the package, please check with household members, neighbors, building management, and your local carrier office.

  • If your package appears lost or has not updated for an extended period, contact us and we will assist with a carrier inquiry when possible.

Metaglam is not responsible for packages marked as delivered by the carrier to the address provided at checkout.

7) Damaged Packages

If your order arrives damaged, please email us within 48 hours of delivery with:

  • Your order number

  • Photos of the damaged item(s)

  • Photos of the packaging and shipping label

We will review and help determine the best resolution.

8) International Orders, Duties & Taxes

International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the customer’s responsibility and are not included in product prices or shipping costs. Customs processing may also cause delivery delays.

9) PO Boxes & Military Addresses

  • We may ship to PO Boxes depending on the carrier and selected method.

  • APO/FPO/DPO availability depends on carrier options at checkout.

10) Split Shipments

In some cases, orders may ship in multiple packages. If this happens, you will receive separate tracking numbers for each shipment.

11) Contact Us

If you have questions about shipping, contact us at:
Email: metaglamusa@gmail.com
(Include your order number for faster assistance.)